We sell a wide variety of restaurant and hospitality furniture directly to the trade. Commercial sales only.
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Policy Information

We reserve the right to make changes to this policy. Changes will be added to this page of our Web site. Policy changes will apply only to information collected after the date of the policy change. This policy was last modified on September 27, 2018.

Privacy Policy



Terms of Sale

Return Policy

Parts & Replacements

Privacy Policy

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You can contact us via e-mail, call us toll-free at 1-800-986-5352, or send us your comments in writing to: 966 Perry Highway, Mercer, PA 16137.

You can view our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Web site.

By using our site, you consent to our privacy policy.

What information do we collect?

How do we use your information?

How do we protect visitor information?

Do we use "cookies"?

Do we disclose the information we collect to outside parties?

How can you opt-out, remove, or modify information you have provided to us?

Why do we offer links to take you to third party sites?

Do we track site traffic and other visitor statistics?

What information do we collect?

We collect information from you when you: request a freight quote; place an order; sign up for our e-mails or other communications; enter a contest or sweepstakes; respond to a survey, e-mail, or other communication; or by participating in another Web site feature or dialogue with staff. We collect information from all our ordering customers, whether the order is placed online, over the telephone, via e-mail, or in any other way. We may ask you for your name, e-mail, company name, mailing address, shipping address, phone number, credit card or other payment details, and anything else we deem necessary in providing you with exceptional customer service. We also collect information about gift recipients, so we can fulfill the gift purchase. We do not ask or require any visitor to create an account in order to have full access to our Web site, products, and other online information.

How do we use your information?

The information we collect may be used to:

  • Serve you better with any customer service requests you have

  • Promptly handle your order, shipping, and delivery needs

  • Quickly process all your payment transactions

  • Personalize the shopping and Web site experience, delivering you relevant content and product offerings that may interest you the most

  • Administer a contest, promotion, survey, or other site feature

  • Send you e-mails or other communications

We do give you the opportunity to opt-out, remove, or modify information to change how we interact with you.

How do we protect visitor and customer information?

We know how important it is to keep your personal information safe and protected, and we want you to trust us to handle your personal details with the utmost care and concern. We implement a variety of security measures to maintain the safety of your personal information. When you submit personal information on our Web site, it is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and who are required to keep the information confidential. When you place an order or share your personal information with us, our secure server helps with encryption and confidentiality. All sensitive and payment information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as above. We train all our employees on the importance of handling our customers' personal information securely and confidentially. In addition, when you place an order over the phone or in person, we use a secure virtual terminal to process your payment. There are many safety features installed that protect your personal information. We do not store credit card or other payment details for future purchases as a way to prevent any fraud that could occur.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, so that we can offer you a unique Web site experience that matches your shopping habits and interests. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can continue to improve the design and services we offer in the future to enhance your site experiences. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator, Mozilla Firefox, or Internet Explorer) settings. Each browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features we provide, and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, unless we provide you with advance notice, except as described below. The term "outside parties" does not include East Coast Chair & Barstool. It also does not include Web site hosting partners and other parties who assist us in operating our Web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove, or modify information you have provided to us?

You can contact us via e-mail, call us toll-free at 1-800-986-5352, or send us your opt-out communication in writing to: 966 Perry Highway, Mercer, PA 16137. We are required by law to remove or update your contact information and communication preferences within 10 days of receiving your opt-out request.

Why do we offer links to take you to third party sites?

In an attempt to provide you with increased value, we may include third party links on our site. As some examples, we might direct you to a manufacturer's site, one of our previous customer's sites, or a site that shows a customer feedback rating. The information we choose to link to will be well considered before posting and will be relevant or helpful to our visitors. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Do we track site traffic and other visitor statistics?

Yes. We use several services to track our site traffic and anaylze where visitors come from, where they go, and when they leave our site. We will use these statistics to better improve the user-friendliness of our site and in designing or re-designing the way our visitors see or can access certain information. The information collected through these third-party tracking sites, such as Yahoo! Web Beacons and Google Anayltics, is subject to those third-party privacy policies, as we cannot say how they may use the information in improving their own products and services.


Payment Information

For your convenience, we accept many forms of payment options. The payment methods we currently accept are:

  • Electronic check (e-check)
  • Check by mail
  • Money order
  • Money wire
  • PayPal
  • American Express
  • Discover
  • MasterCard
  • Visa

Returned checks and e-checks are subject to a $30 service fee or other amount allowed by law and may be collected by electronic re-presentment or through normal banking channels. We reserve the right to verify funds and to refuse any form of payment.

We do not accept international payments by credit card or check. We will accept an international wire transfer, but there will be an added fee of $20 per international wire.

All payment is due at time of order. We do not offer payment terms (ie. Net 30), or financing. If paying by any method other than credit card, please note that your order will not ship until the funds are received and deposited. Production of custom orders will not begin until payment has been made in full. Custom orders are non-refundable.


At A Glance:

  • We ship using third-party LTL common freight carrier lines that are not owned or managed by East Coast Chair & Barstool
  • Unless otherwise requested, your shipping quote is for tailgate delivery only
  • You are responsible for any other shipping services arranged before or during delivery, such as liftgate or inside delivery, and we (and/or the freight company) reserve the right to bill you for accessorial services used at time of delivery
  • We will provide tracking information and a phone number to the shipping terminal for you to contact on the estimated date of delivery
  • You are responsible for having adequate staffing or other helpers at time of delivery to unload the truck and move your furniture inside
  • Do not ever refuse a shipment without approval from East Coast Chair & Barstool
  • It's your responsibility to check the skid and piece count and note any missing items or shortages on the Bill of Lading
  • It's your responsibility to inspect the packages and note any damage on the Bill of Lading
  • There is no recourse if you do not follow our instructions for reporting missing or damaged items

Please read the entire shipping policy in full. You may also download a .pdf document of this policy by clicking here.

Shipping Information

Delivery Information

Warehouse Pick-Up Information

Shipping Information

Prior to placing your order, contact us for shipping quotes at e-mail or call customer service at 1-800-986-5352.

East Coast Chair & Barstool currently ships to destinations within the 48 continental United States. Shipping outside this area is not currently available. We cannot ship to PO Boxes so please be sure to provide us with a physical shipping address.

While some of our competitors’ offer "free" shipping by adding in the cost of shipping in the product price, we only want you to pay shipping on the freight that is shipped to you based on quantity, weight, and distance. We use real-time freight quotes based on your order specifications. Many factors determine the actual freight cost. This way, you won't be paying extra on the product, and usually when compared side-by-side, charging for separate shipping still undercuts our competitors' prices. We make it a policy to check various LTL (less than truckload) carriers' quotes before we choose the best shipping method for you/your products. These common carrier freight lines are not owned or managed East Coast Chair & Barstool, and the driver is not an employee of East Coast Chair & Barstool. Your delivery will be made by a reputable third-party freight carrier hired to take responsibility of delivering your products to your location.

All LTL freight deliveries are tailgate and to the back of the truck only, unless you order special services for additional fees. Tailgate delivery means that the driver will bring your shipment to a loading dock or to the back of the truck. Tailgate delivery is performed to avoid any possible damage that may occur while unloading and moving your shipment from the truck to your delivery location. This is highly beneficial for you, as you can take the effort and time to appropriately maneuver your items into your location without any risk of a rushed delivery being performed by the freight lines. Please keep in mind that if you have a large order, you many need a couple of people to help unload it. (Sometimes, the term curbside delivery is used in place of tailgate; they are both the same delivery service, and neither curbside or tailgate delivery includes a liftgate, help getting items off the truck, or any inside placement.) Please contact us for a fuller description of tailgate delivery and to discuss options such as residential, inside delivery, and/or liftgate service before ordering. We reserve the right to bill you for shipping charges on refused shipments, incorrect delivery address, or any accessorial charges upon delivery.

We highly recommend that you have adequate staffing or helpers available on the day of delivery to unload all the furniture off the truck and to move your merchandise inside. Unless you paid in advance for liftgate or inside delivery, it is your responsibility to unload the truck. The driver is not required to assist you. Many of our products ship unassembled, shrink-wrapped, boxed, or otherwise packaged, and you will appreciate having a full team ready to help you unwrap, assemble, and install in your location.

You must notify us if you are shipping to a church, school, university, personal residence, prison, military base, country club, storage unit, construction site, new construction, strip mall, or any other sites with limited access as additional fees may apply. The shipping company may determine your location is limited access during delivery, which will result in added charges post-sale.

In addition, we may have to pass on additional charges to you for security fees or city surcharges. If you live in New York City or another congested inner-city area, require shipping by ferry, or the delivering truck needs to pass through a military checkpoint, for examples, there will be additional charges accrued. Please be aware that some special circumstances, like these, may result in higher shipping rates, depending on the freight company.

Our customer service consultants will be able to walk you through what type of delivery service will be best for you, based on the products, quantity, and staffing you have. When there is no dock on premises, the truck will park in the nearest designated loading zone. If you do not have a loading dock, fork lift, or other capability for getting your merchandise off the truck, we suggest you request liftgate service for an additional charge when placing your order.

Services requiring additional fees:

  • Residential delivery

  • Re-consignment/re-delivery

  • Liftgate service

  • Inside delivery

  • Incorrect address

  • Refused shipments

  • Special appointment/scheduled delivery

  • Notification request

  • Limited access

  • Security fees

  • City surcharges

Speak to an East Coast Chair & Barstool customer service representative at 1-800-986-5352 about these services and your shipping needs prior to placing your order.

Delivery Information:

Most of our item pages on our website include an estimated lead time, the time it takes for the item to be packaged and prepared to leave the warehouse. We try hard to give you accurate estimated lead times. However, this lead time is only an estimate, and depending on the volume of shipments in a particular day or week, your items may not ship within that time frame. In addition, our inventory levels fluctuate and items may be unavailable at time of your order. Please call us at 1-800-986-5352 to verify all availability and lead times.

To provide you with the greatest selection on our website, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24-48 hours. Other items require a longer time, and custom or made-to-order items will also require a longer lead time. In addition to the lead time stated on each item, the transit time (time it takes after leaving our warehouse and arriving at your establishment) generally takes between 3-10 business days. If you have a rush order, please make sure you let us know at the time of order.

Unless otherwise specified or pre-arranged, our carriers deliver during business hours, Monday thru Friday, 8 a.m. to 5 p.m. (No weekend deliveries.) Truck drivers are not required to call you to notify you of expected time of delivery (unless you order a special notification service). We recommend you call the shipping terminal on the estimated day of delivery to confirm your scheduled delivery date and ask about an estimated time of delivery. Most likely, the terminal will be able to give you a window of time to expect the delivery.

Once the LTL freight carrier takes possession of your products from our warehouse, signing and acknowledging the product is in good order, we are no longer responsible for the condition of the product(s) at time of delivery. LTL freight carrier deliveries require a signature.

It is the customer's responsibility to inspect the shipment prior to acceptance and note any freight damage and/or missing items on the Bill of Lading before the driver leaves. Please do a skid and piece count and compare it to your tracking information and packing list (taped to one of your boxes or pallets) to ensure you received your full shipment before the driver leaves.

Items to note on the Bill of Lading include:

  • Forklift punctures

  • Broken shrink wrap

  • Broken banding

  • Torn or crumpled containers

  • Holes in boxes

  • Obviously scratched or dented product(s)

  • Missing items

We ask our customers to accept all shipments, regardless of the damage, but note and sign the Bill of Lading the visible freight damage and/or missing items. By signing the delivery receipt (Bill of Lading), the customer is confirming the delivery and that all of the product(s) arrived in good shape, unless otherwise noted. Claims for missing or damaged items will not be accepted by the freight carrier if not specified on the Bill of Lading. You must make a note and sign the Bill of Lading before the driver leaves. For example, if a product is damaged, clearly write “PRODUCT DAMAGED” on the Bill of Lading. If you do not have time to inspect the order at time of delivery, please note the following on the Bill of Lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you the time to look over your product(s), yet allows the carrier to know that possible damage may have occurred before you took possession of it. If the customer signs the Bill of Lading without recording or otherwise noting that there are possible damaged or missing items, there is no recourse. If it is a non-LTL delivery, such as UPS or FedEx, please contact customer service within 72 hours of receiving shipment. Please keep all shipping materials and original product packaging until the inspection is completed. We also recommend taking photos of any product(s) that may have been damaged in delivery.

East Coast Chair & Barstool is not liable for any damage noted on the Bill of Lading. If there is shipping damage, the customer must file a damage claim immediately with the shipment carrier. Under no circumstance will freight companies review freight claims after 14 days of delivery. You must keep packaging materials and damaged item(s) to be used in the claims process with the shipping company. If you determine that the product is damaged after you have unpacked it and the delivery company has left, you must report any damage within 72 hours of receipt. For FedEx/UPS deliveries, where the merchandise was left at the door and you were not available to inspect it immediately for freight damage, it is your responsibility to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.

If you need help with filing a freight claim, please email us at service@ecchairandbarstool.com with the details of the shipping damage, along with photographs showing the damage of the packaging materials and products affected.

In the event you are missing an item from your shipment or received the wrong product, we will do our best to remedy the issue at hand on a case-by-case analysis. Note the missing item on the Bill of Lading before the driver leaves and contact us immediately at 1-800-986-5352.

Please do not refuse your shipment under any circumstances. If you refuse the shipment without our knowledge, you will be re-charged the delivery fee back to you or the warehouse. If your product has shipped and you change your mind, please call us at 1-800-986-5352 immediately and before you refuse any delivery. If you refuse a delivery without our authorization, you will be responsible for all return fees.

Please note that if you ask a truck driver to use additional services not included in your shipping quote from us upon delivery, you will be charged those additional fees directly from the freight company. The driver may also deem necessary to use additional services to adequately deliver to your location, in which you will be charged additional fees post-delivery. These charges may include but are not limited to:

  • re-consignment / redelivery
  • residential or limited access
  • incorrect address
  • use of the liftgate
  • inside delivery

Assembly of products may be required. All hardware will be provided.

Warehouse Pick-Up Information:

We recommend having any large orders shipped to your destination, in order to provide you the protection from any shipping damage that may occur. However, if you are planning to pick up your product(s) from our Mercer warehouse, please note that pick-ups are by appointment only. Pick-ups are scheduled Monday - Thursday between 10 a.m. and 3 p.m. You must call in advance and schedule a date and time for your pick-up. When you schedule the pick-up, you will be asked for the full name of a designated pick-up contact. This person should bring the order number and a valid driver’s license when they arrive at the scheduled pick-up time.

Please confirm the size of the item(s) and any packaging that will be part of your order beforehand, to ensure your order fits in the vehicle which will be used to pick it up. If you will be using a pick-up truck bed or flat bed, please come prepared with all the necessary straps or tie-downs. We may have a few straps on hand to purchase at time of pick-up, but we do not guarantee that we will have such items in stock for you to purchase at time of pick-up, so it's best that you come prepared. Our staff will be happy to assist you in loading your vehicle but are not allowed to tie any items down for you.

Before receiving the item(s), your designated pick-up contact will be asked to confirm the order is complete, accurate, and in good quality. He/she will be asked to thoroughly inspect the item(s) before leaving and accept liability for the item(s) whilst in their possession and during transit. Once he/she signs for the pick-up, the sale is considered complete, and we are no longer responsible for your order’s safe delivery. Our staff will wrap and package the order to the best of our ability before loading to minimize any damage from shifting during transit or any accidents the driver has along the way. East Coast Chair & Barstool cannot be held responsible for any scratches, dents, or other damage in which furniture is susceptible during transit.

If after the item is delivered to the final destination, it is determined that there are missing or incorrect items, it will be your responsibility to arrange a return or second pick-up either via personal transportation or by requesting a freight quote from your customer care specialist. East Coast Chair & Barstool is not responsible for covering any transportation costs.

In addition, you will be charged Pennsylvania sales tax, along with a pallet fee. Our pallets are usually $20. Please call us at 1-800-986-5352 for more information or to schedule your pick-up.

It is assumed that you have read and understood our policies before you place an order.

Terms of Sale

Sales Tax

Pricing / Availability Disclaimer

Quick Ship Disclaimer


Product Care and Maintenance

Closeout Product Disclaimer

Color / Fabric Disclaimer

Image / Photograph Disclaimer

Custom Built Disclaimer

Sales Tax

From October 1, 2018, as a result of the South Dakota v. Wayfair Supreme Court case, East Coast Chair & Barstool will automatically add sales tax to your order if a state requires us to remit sales tax. Tax rates vary across states and municipalities, so we will charge you the applicable sales tax depending on your location.

If you are located in a state that does not require us to charge sales tax, then we will not add it to your order. However, any states require that their residents file a sales and use tax return for purchases made online, including from this site. We encourage you to consult your state and local tax laws to determine compliance and appropriate reporting with tax laws and regulations in your area.

Some manufacturers do require us to charge sales tax depending on the state/county/city in which the order is being placed. This is not an added charge by East Coast Chair & Barstool, but it is rather a requirement of our manufacturers depending on where they have physical locations. Based on the shipping location, your purchase could be affected. We will try our best to include accurate listings of such manufacturer sales tax requirements on our site or within manufacturer or product pages, but we cannot guarantee our accuracy.

If you are a tax-exempt organization, we will be happy to process your payment sales tax free, but you will be required to prove your 501(c)3 status and share your federal identification number with us, as well as any form(s) we ask you to submit before we can process your purchase.

For purchases where sales tax is applicable, we use reasonable commercial efforts to calculate and remit the correct amount of sales tax required on each product purchased. However, we do not guarantee the amount presented to you is the correct amount of tax owed.

Depending on changing tax rates and sales tax regulations, we reserve the right to charge sales tax on any order it is required.

Pricing/Availability Disclaimer

Prices and availability of products on our website are subject to change at any time and without notice. We carry many products, and it is possible, despite our best efforts, that some of the prices may be listed incorrectly. Part of our sales process is verifying the accurate price with our customers, but in the event that there is an inaccuracy, we will take swift action to resolve the problem. When the product price is lower than the listed price, we will charge the lower price and ship the product as scheduled. If a product's price is higher than the listed price, we will, at our discretion, either contact you to arrange a greater payment before shipping your product or cancel your order and notify you of such cancellation. We are under no obligation to provide you the product at an incorrect price. In addition, manufacturers may increase their costs to us without notice, and we may not realize a price increase has occurred. Errors will be corrected when they are discovered. Because our pricing strategy is to offer low prices to our customers, we will always price our products fairly and reasonably, and that is how we will approach any pricing discrepancies, as well. Pricing errors can occasionally occur at checkout due to computer or technical errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.

On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but that order is cancelled due to unavailability of the product. Likewise, when placing an order over the phone, our sales consultants use the resources at hand to check inventory levels of our manufacturers' warehouses, but later, we may discover that the item(s) is no longer in stock. Products may sell quickly, and there may be a short period of time after an order is placed in which the product becomes unavailable. On very rare occasions, you may receive a shipping confirmation from us, but the product is no longer available in our or the manufacturer's inventory. You agree that we may revoke our acceptance and cancel your order for a full refund without penalty if we are unable to ship the product you ordered due to unavailability.

Quick Ship Disclaimer

East Coast Chair & Barstool does its best to advertise "quick ship" options of products that it or one of its vendors typically keeps in stock in most sizes, standard colors, and reasonable quantities. However, this does not guarantee that a product will be in inventory when your order is placed. All items are subject to prior sale, and manufacturing schedules, container shipments, and our current sales volumes may affect both inventory levels and lead times. While we strive to ship our in-stock items quickly, lead times may vary. Please call to verify stock conditions and lead times before ordering, especially if delivery times are critical to your purchase decision.


Warranties vary by manufacturer and product. The majority of the products we carry are backed by original manufacturer's standard warranties. Any products being claimed as originally damaged or defective are subject to the manufacturer's repair and/or replacement policy. As the warranty lifetime, coverage, and details differ by item and by manufacturer, please reference the item description of the item you purchased or the manufacturer's website for more details. You may also call us at 1-800-9896-5352 to clarify warranty details. The lifetime of the warranty begins from the date of purchase. Warranties are only valid for the original purchaser and cannot be transferred. The warranty becomes null and void if the purchaser re-upholsters, paints, stains, or otherwise alters the original purchase condition of the item(s) as well as in the event of damages from abuse or misuse, accident carelessness, improper installation, repair, alteration or modification of the product, weather, fire, flood, "acts of God", improper storage/use, deterioration from excessive wear or exposure, fabric soiling, intentional damage, vandalism, neglect or misuse for its designated purpose, normal wear and tear. We will, at our discretion, replace or repair the item(s) or otherwise mutually agree to settle the warranty claim after appropriate analysis.

Please remember that certain use of the product will affect its warranty. Indoor items that carry a warranty are only warranted under indoor use, and outdoor items are only warranted under outdoor use, as indoor products tend to be used more often. Also, many items have parts that wear out more easily, such as the swivels in our bar stools, and those wear items may not be covered under warranty. Please be careful when assembling your products, because we cannot guarantee an item if it was misassembled or damaged during assembly. When you purchase an item, please ask what maintenance you will need to perform to that item in order to guarantee the warranty offered on your new product(s), because we ask that you properly clean and maintain any items you purchase from us based on the manufacturer's recommendation. In addition, while we allow orders for residential use, please check with us to find out if residential use changes the commercial warranty as posted on this site, which is designed for commercial purchases.

This warranty information does not apply to products that arrive damaged; please view our shipping and return policies for more details.

If you feel that one of the products you purchased from us is defective or damaged and should be covered under warranty or replaced, please take photos of the item and email us at service@ecchairandbarstool.com with the details of your claim and the photos that demonstrate your concern. For further clarification or to report a warranty claim, please call us toll-free at 1-800-986-5352. Once we review your claim, we will, at our discretion, replace or repair the item at no cost to the customer, or otherwise settle the warranty claim on a case-by-case analysis.

East Coast Chair & Barstool's liability is limited to the purchase price of the products sold, and we will not be liable for injury, loss, or damage arising from the purchaser's care or neglect. In no instance shall East Coast Chair & Barstool's liability under warranty exceed the value of the warranted item or items.

Please Note: Not all items are guaranteed under warranty.

To see a list of warranties of the items East Coast Chair & Barstool carries in its own Mercer, PA, warehouse, please click here.

For further information, contact us at or call customer service at 1-800-986-5352.

Product Care and Maintenance

Product should be inspected on a regular basis for loose screws, glides, cracked or broken welds, cracked laminate, or any other irregularities. To maintain the quality of your furniture, please follow a few guidelines.

  • Visually inspect the product daily
  • Routine cleaning is more effective than heavy-duty maintenance
  • Take out of service any product showing signs of structural failure or abuse

Pay particular attention to the following:

  • Loose or damaged joints
  • Loose or wobbly legs
  • Loose or missing hardware
  • Protruding nails, screws, or fasteners
  • Missing or worn out gliders or casters
  • Loose, cracked, or otherwise damaged components

Closeout Product Disclaimer

At times, we offer products at extremely low closeout prices. Products go on closeout for a variety of reasons, but all products that are listed as closeout are items which we will not be restocking into our inventory, so once they are gone, they are gone! We unfortunately cannot offer a warranty with any of our closeout items, and all items being closed out are sold "as is." All closeout sales are final. If you have any questions, please ask your customer care specialist for further details.

Color/Fabric Disclaimer

When possible, all photos on our website have been color matched with the actual product. Many long hours were spent trying to accurately portray our fabric colors, wood stains, and other finishes. But as a result of photographic or computer inaccuracies, some color matches cannot be properly visualized. Regard any color printout as merely a color estimate rather than a true color match. Please note, viewing a color sample on two different monitors can show variance. Please contact us via email at or call customer service at 1-800-986-5352 if you would like to receive a fabric swatch and/or wood or other product sample. When available, we would be happy to send you an actual color sample before you make your final purchase decision. You recognize that wood stains will vary depending on the wood color, grain, and texture. Because some variation in color is unavoidable, you waive the claim to any dissatisfaction due to color, stains, and textures upon placing an order with us.

Image/Photograph Disclaimer

Most of the photos are exact images of the products and matched by item number. However, in some circumstances we are unable to photograph the exact item. Photos are meant to serve as representative images and may or may not be identical matches to the item numbers you are referencing. When we cannot photograph the exact item, we reserve the right to place a representative image with very similar product details in place of an actual photograph. If you are concerned about a feature of a photograph and how it matches to a product/item you are considering for purchase, please email us at or call customer service at 1-800-986-5352 and we can clarify all the product features and specifications.

Custom Built Product Disclaimer

We aim to offer our customers exactly what they want! Sometimes, we can offer a custom built or made-to-order product. By verifying all the specifications, colors, and product details in advance of a product build, there is an unlikely chance all your expectations will not be met. Each customer's satisfaction is important to us, which is why we offer custom built products when applicable. Orders that are custom built or made-to-order will be charged when the order is received by us and are non-refundable. The order must be paid in full before production can begin, and you may be asked to sign a sales receipt or other contract verifying the order.

It is assumed that you have read and understood our policies before you place an order.

Return Policy

Please Note: This return information does not apply to products that arrive damaged; please view our shipping policy for more details.

Customer service and your satisfaction are always a top priority at East Coast Chair & Barstool. In the unlikely event that you are not satisfied with the products you purchased from us, you can return the item(s) within 7 days from time of delivery for a full refund less all shipping charges (including to and from your location) and a 35% restocking fee. However, all returns must be authorized by East Coast Chair & Barstool. No returns will be accepted or refunds issued without authorization by East Coast Chair & Barstool. All returned items must be in new, unused condition and packaged in the original manufacturer's box and packaging. All of the products, parts, accessories, etc. must be enclosed. We will process your refund once we verify that the items have been received and are in new condition.

Please Note: Some of our products are offered with free shipping. If you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. Also, orders that are custom built will be charged when the order is received by us and are non-refundable.

How to Return a Product

In the unlikely event you return an item to East Coast Chair & Barstool, please follow these instructions:

1. Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal.

2. Carefully repackage the product in the manufacturer’s original packaging, making sure to include all parts and paperwork. For items that arrived on pallets or for items that were shrink wrapped, the same care is required for returns. Contact us for assistance if you do not have access to these shipping items.

3. If the item can be returned via UPS, FedEx, or other insured shipping provider, please use one of those services to return the product on your own. It is recommended that you insure the package as East Coast Chair & Barstool or any of our brands are not responsible for loss or damage to merchandise that is being returned. Please insure the package for the purchase price. Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label.

4. If your items require return via LTL (less than truckload) freight carrier, please call us at 1-800-986-5352 to help make arrangements for a pick-up of the merchandise. You will be responsible for all return shipping costs, including all packaging materials and transit.

5. Once the items are received and fully inspected for condition, all parts and pieces, and proper packaging, and upon our satisfaction with the returned items, we will then issue the refund less return shipping and 35% restock fee. If the items do not meet our approval upon return arrival, you will be responsible for any incurred costs.

Please Note: All custom made products (using fabric, vinyl, stains or finishes) cannot be returned since they were manufactured based on your specifications.

Please email us at or call customer service at 1-800-986-5352 to cancel an order. All cancellations of orders must be made in writing.

It is assumed that you have read and understood our policies before you place an order.

Parts & Replacements

Whether your shipment is missing some hardware or it's just that time to replace a swivel or some floor glides, we recognize you may need assistance with product pieces and therefore, we have staff dedicated to serving you in a Parts & Replacements Department. Please email your concerns or needs directly to them at service@ecchairandbarstool.com. If it is an urgent matter, please state that in your email and include a phone number where you can be reached. Staff read and reply to emails during regular business hours, Monday thru Friday, 9 a.m. to 5 p.m. Eastern standard time. For expedited service, please include any photographs of product damage you need addressed in your initial email.

It is assumed that you have read and understood our policies before you place an order.

Should you need to contact us regarding any of the above policies, please do so at the following:

An East Coast Chair & Barstool Company
966 Perry Highway
Mercer, PA 16137

Toll Free in the US - 1-800-986-5352
In PA and outside the US - 1-724-748-6200
Fax - 1-724-748-6206

For policy clarification, sales, or general inquiries: customercare@tableschairsbarstools.com

For parts, replacements, or shipping claims: service@ecchairandbarstool.com

Office Hours - Mon-Fri 9AM – 5PM Eastern