Shipping

Where do you deliver?

East Coast Chair & Barstool, Inc. currently ships to destinations within the 48 continental United States. Shipping outside this area is not currently available.

Are the items shipped fully assembled?

Depending on the product(s) you're ordering, assembly may be required. The majority of our chairs and bar stools ship with the seats unattached. This allows us to ship them at a lower freight class for substantial savings that we pass on to you! In addition, by packing the seats together, we can reduce shipment damages. Simple attachment is required, and we'll provide all the hardware you need. We will be happy to walk you through - either in advance or after your delivery arrives - on the assembly steps and directions, if needed, for your purchased items.

Will you deliver to a residence?

Most of our products are too large for UPS or Federal Express, so we rely on LTL (less than truckload) freight carriers to ship the orders we process. Residential delivery can usually be arranged, but for an added delivery fee. These residential delivery fees vary by carrier, and we will include the residential fee in your shipping quote. Most of our customers use tailgate delivery, but if you are shipping products to a home, you may want to consider adding a liftgate or inside delivery fee to your shipping order to make it easier on you the day of the delivery. We can go over all of your delivery options and added charges with you personally, as it will differ by order, location, and carrier.

Do you provide inside placement with my order?

For an additional fee, you may choose to order inside delivery or other shipping services when you place your order with us. Most of our customers choose to use tailgate delivery, which is the least expensive shipping option. Tailgate delivery does not include liftgate, help getting items off the truck, or any inside placement. Please make sure that you have adequate help to move the furniture. However, if you would like to consider adding shipping options to your order, we can provide a quote for you for additional services. Please just let us know what type of shipping services you would like, so we can verify in advance what your delivery expectations are before the day of your delivery. Please note that if you ask a truck driver to use additional services not included in your shipping quote from us upon delivery, you will be charged those additional fees directly from the freight company.

What is tailgate delivery?

This means that the driver will bring your shipment to a loading dock or to the back of the truck. Tailgate delivery is performed to avoid any possible damage that may occur while unloading and moving your shipment from the truck to your delivery location. This is highly beneficial for you, as you can take the effort and time to appropriately maneuver your items into your location without any risk of a rushed delivery being performed by the freight lines. Please keep in mind that if you have a large order, you many need a couple of people to help unload it. (Sometimes, the term curbside delivery is used in place of tailgate; they are both the same delivery service, and neither curbside or tailgate delivery includes a liftgate, help getting items off the truck, or any inside placement.)

Are there other fees included in my shipping quote?

Yes, we include a pallet charge for LTL shipments. This fee is usually $13, but for round skids, it could be as high as $25. This fee will be automatically added in to your shipping quote.

When will my order ship?

Most of our item pages in our online store include an estimated lead time - how many days before an item ships. We try hard to give you accurate estimated lead times. However, this lead time is only an estimate, and depending on the volume of shipments in a particular day or week, your items may not ship within that time frame. In addition, our inventory levels fluctuate and items may be unavailable at time of your order. Please call us to verify all availability and lead times.

To provide you with the greatest selection on the Internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24-48 hours. Other items require a longer time, and custom or made-to-order items will also require a longer lead time. In addition to the lead time stated on each item page (the time it takes for the item to be packaged and prepared to leave the warehouse), the transit time (time it takes before leaving our warehouse and arriving at your establishment) generally takes between 3-10 business days. If you have a rush order, please make sure you let us know at the time of order.

How will I know when my order will be delivered?

As soon as your order is shipped, we will e-mail you all of the tracking details. You will then be able to contact the freight company directly via phone or Internet to track the shipping status of your order. We recommend you call them on the day of the scheduled delivery to get an estimated time frame for delivery.

What do I do if an item is missing from my shipment?

In the event you are missing an item from your shipment, please note this on the bill of lading (aka delivery receipt) before the driver leaves and contact us as soon as possible. If it is a non LTL delivery, such as UPS or FedEx, please contact customer service within 72 hours of receiving the shipment.

What if some of my items arrive damaged?

When your product is delivered, please make every effort to inspect the product before taking full receipt from the shipping company. If the box shows significant signs of shipping damage or you know that the product is damaged, please note “PRODUCT DAMAGED” clearly on the bill of lading BEFORE the driver leaves, and call our customer service at 1-800-986-5352. This simply insures that if there is any damage, it will be easy to take care of the problem. We will gladly arrange to replace or repair the damaged merchandise, and we will file a claim with the shipping company for you. However, if the visible shipping damage is not noted on the bill of lading, we cannot be held responsible. If you determine that the product is damaged after you have unpacked it and the delivery company has left (in the case of hidden damage or items left by UPS or FedEx), you must report any damage within 3 days of receipt. This will allow us to file a claim with the shipping company, if applicable, and to replace or repair your merchandise. Failure to follow this requirement could result in you having to incur replacement cost for damaged items. We will ask you to e-mail us a couple of digital pictures showing the damage, and we will work with you to resolve all issues. We will either replace the damaged item or send you a replacement part. Please keep packaging materials to be used in the claims process with the shipping company. Please refer to our full shipping policy for more details.