This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Our Privacy Policy:

We reserve the right to make changes to this policy. Changes will be added to this page of our Web site. Policy changes will apply only to information collected after the date of the policy change. This policy was last modified on February 16, 2012.

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You can contact us via e-mail, call us toll-free at 1-800-986-5352, or send us your comments in writing to: 109 N. Madison Avenue, Grove City, PA 16127.

You can view our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Web site.

By using our site, you consent to our privacy policy.



What information do we collect?

How do we use your information?

How do we protect visitor information?

Do we use "cookies"?

Do we disclose the information we collect to outside parties?

How can you opt-out, remove, or modify information you have provided to us?

Why do we offer links to take you to third party sites?

Do we track site traffic and other visitor statistics?



Read our other policies:

Our Shipping Policy

Our Return Policy

Our Warranty Information





What information do we collect?

We collect information from you when you: request a freight quote; place an order; sign up for our e-mails or other communications; enter a contest or sweepstakes; respond to a survey, e-mail, or other communication; or by participating in another Web site feature or dialogue with staff. We collect information from all our ordering customers, whether the order is placed online, over the telephone, via e-mail, or in any other way. We may ask you for your name, e-mail, company name, mailing address, shipping address, phone number, credit card or other payment details, and anything else we deem necessary in providing you with exceptional customer service. We also collect information about gift recipients, so we can fulfill the gift purchase. We do not ask or require any visitor to create an account in order to have full access to our Web site, products, and other online information.



How do we use your information?

The information we collect may be used to:

  • Serve you better with any customer service requests you have

  • Promptly handle your order, shipping, and delivery needs

  • Quickly process all your payment transactions

  • Personalize the shopping and Web site experience, delivering you relevant content and product offerings that may interest you the most

  • Administer a contest, promotion, survey, or other site feature

  • Send you e-mails or other communications

We do give you the opportunity to opt-out, remove, or modify information to change how we interact with you.



How do we protect visitor and customer information?

We know how important it is to keep your personal information safe and protected, and we want you to trust us to handle your personal details with the utmost care and concern. We implement a variety of security measures to maintain the safety of your personal information. When you submit personal information on our Web site, it is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and who are required to keep the information confidential. When you place an order or share your personal information with us, our secure server helps with encryption and confidentiality. All sensitive and payment information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as above. We train all our employees on the importance of handling our customers' personal information securely and confidentially. In addition, when you place an order over the phone or in person, we use a secure virtual terminal to process your payment. There are many safety features installed that protect your personal information. We do not store credit card or other payment details for future purchases as a way to prevent any fraud that could occur.



Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, so that we can offer you a unique Web site experience that matches your shopping habits and interests. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can continue to improve the design and services we offer in the future to enhance your site experiences.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator, Mozilla Firefox, or Internet Explorer) settings. Each browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features we provide, and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.



Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, unless we provide you with advance notice, except as described below. The term "outside parties" does not include East Coast Chair & Barstool. It also does not include Web site hosting partners and other parties who assist us in operating our Web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.



How can you opt-out, remove, or modify information you have provided to us?

You can contact us via e-mail, call us toll-free at 1-800-986-5352, or send us your opt-out communication in writing to: 109 N. Madison Avenue, Grove City, PA 16127. We are required by law to remove or update your contact information and communication preferences within 10 days of receiving your opt-out request.



Why do we offer links to take you to third party sites?

In an attempt to provide you with increased value, we may include third party links on our site. As some examples, we might direct you to a manufacturer's site, one of our previous customer's sites, or a site that shows a customer feedback rating. The information we choose to link to will be well considered before posting and will be relevant or helpful to our visitors. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).



Do we track site traffic and other visitor statistics?

Yes. We use several services track our site traffic to anaylze where visitors come from, where they go, and when they leave our site. We will use these statistics to better improve the user-friendliness of our site and in designing or re-designing the way our visitors see or can access certain information. The information collected through these third-party tracking sites, such as Yahoo! Web Beacons and Google Anayltics, is subject to those third-party privacy policies, as we cannot say how they may use the information in improving their own products and services.



Our Shipping Policy:

Prior to placing your purchase, contact us for shipping quotes at 1-800-986-5352, or via e-mail.

Read our frequently asked questions regarding our shipping.



Shipping Information:

You must notify us if you are shipping to a church, school, personal residence, prison, military base, country club, storage unit, construction site or any other sites with limited access. Please note you are responsible for any additional limited access, residential, liftgate, appointments, notification request, inside delivery or redelivery charges that are incurred. When using curbside delivery, you are responsible for having people on site to unload, inspect products, and sign the receipt upon delivery. You must note any damaged and/or missing items on the Bill of Lading.

While some of our competitors offer "free" shipping by adding in the cost of shipping in the product price, we only want you to pay shipping on the freight that is shipped to you based on quantity, weight, and distance. We use real-time freight quotes based on your order specifications. Many factors determine the actual freight cost. This way, you won't be paying extra on the product, and usually when compared side-by-side, charging for separate shipping still undercuts our competitors' prices. We make it a policy to check various LTL (less than truckload) carriers' quotes before we choose the best shipping method for you/your products. All LTL freight deliveries are tailgate and to the curb only. Please contact us for a fuller description of curbside delivery and to discuss options such as residential, inside delivery, and/or liftgate service before ordering. We reserve the right to bill you for shipping charges on refused shipments and for incorrect delivery address.

Once the LTL freight carrier takes possession of your products from our warehouse, signing and acknowledging the product is in good order, we are no longer responsible for the condition of the product(s) at time of delivery. Common carrier deliveries require a signature.

It is the customer's responsibility to inspect the shipment prior to acceptance and note any freight damage on the bill of lading before the driver leaves.

Possible freight damage may include:

  • Forklift punctures

  • Broken shrink wrap

  • Torn or crumpled containers

  • Obviously scratched or dented product(s)

  • Missing items

We ask our customers to accept all shipments, regardless of the damage, but note and sign the bill of lading the visible freight damage. By signing the delivery receipt (bill of lading), the customer is confirming the delivery and that the product(s) arrived in good shape, unless otherwise noted. Claims for missing or damaged items will not be accepted by the freight carrier if not specified on the bill of lading. You must make a note and sign the bill of lading before the driver leaves. If you do not have time to inspect the order at time of delivery, please note the following on the bill of lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you the time to look over your product(s), yet allows the carrier to know that possible damage may have occured before you took possession of it. If the customer signs the bill of lading without recording or otherwise noting that there is possible damaged or missing items, there is no recourse. We also recommend taking photos of any product(s) that may have been damaged in delivery.

The customer must file a damage claim immediately with the shipment carrier. Under no circumstance will freight companies review freight claims after 14 days of delivery. Please keep packaging materials and damaged item(s) to be used in the claims process with the shipping company.

Customer is responsible for additional fees associated with shipping, including:

  • Residential delivery

  • Re-consignment/re-delivery

  • Liftgate service

  • Inside delivery

  • Incorrect address

  • Refused shipments

In the event you are missing an item from your shipment or if you received the wrong item, please contact us at 1-800-986-5352. We will be glad to correct any shipping errors that were caused by our own negligence.

When delivery to a business with dock height facilities, shipments are considered tailgate. When no dock on premises, truck will park in nearest designated loading zone. If you do not have a loading dock, fork lift, or other capability for getting your merchandise off the truck, we suggest you request liftgate service for an additional charge. Our customer service consultants will be able to walk you through what type of delivery service will be best for you, based on the products, quantity, and staffing you have.



Warehouse Pick-Up Information:

If you are planning to pick up your product(s) from our Grove City warehouse, please note pick-ups are by appointment only. You must call in advance and schedule a date and time for your pick-up. In addition, you will be charged Pennsylvania sales tax, along with a pallet fee. Our pallets are usually $13, but for round skids, this added fee could be $25/skid. Please call us at 1-800-986-5352 for more information or to schedule your pick-up.





Our Return Policy:

In the unlikely event that you are not satisfied with the products you purchased from TablesChairsBarstools.com, you can return the item(s) within 7 days from time of delivery for a full refund less shipping charges and a 45% restock fee. All returned items must be in new, unused condition and packaged in the original manufacturer’s box and packaging. All of the products, parts, accessories, etc. must be enclosed. We will process your refund once we are notified by the factory that the items have been received and are in new condition.

Please Note: Orders that are custom built will be charged when the order is received by us and are non-refundable.

It is assumed that you have read and understood our policies before you place your order.



How do I return my product?

In the unlikely event you return an item to us, please follow these instructions:

1. Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal.

2. Carefully repackage the product in the manufacturer’s original packaging, making sure to include all parts and paperwork.

3. Return the product via UPS or other insured shipping provider. It is recommended that you insure the package as East Coast Chair & Barstool or any of our brands are not responsible for loss or damage to merchandise that is being returned. Please insure the package for the purchase price.

4. Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label.

If you have any questions about returning a product, please contact us.





Our Warranty Information:

Our products are backed by original manufacturer's standard warranties. Any products being claimed as originally damaged or defects are subject to the manufacturer's repair and/or replacement policy.





Didn't find what you were looking for? Read our frequently asked questions regarding our general information.